The Certificate of Completion (CCL) in Computer Systems Maintenance has been developed to train students to compete in the field of computer systems maintenance. It is designed to provide students with basic computer, diagnostic and customer relations skills essential for a successful computer service technician. This certificate can help prepare students for an industry-recognized professional A+ exam.
Students must earn a grade of "C" or better in all courses within the program.
++ indicates any module/suffixed courses.
|BPC170||A+ Exam Prep: Computer Hardware Configuration and Support||3|
|CIS102||Interpersonal and Customer Service Skills for the IT Professional||1|
|CIS105||Survey of Computer Information Systems||3|
|CIS121AB||MS-DOS Operating System||1|
|CIS121AE||Windows Operating System: Level I||1|
|BPC270||A+ Exam Prep: Operating System Configuration and Support||3|
|CIS190||Introduction to Networking (3) OR|
|MST140||Microsoft Networking Essentials (3)||3|
|MST150++||Any Microsoft Windows Operating System course||3|
- Apply computer concepts, microcomputer applications and programming techniques. (CIS105)
- Identify, define and use Windows operating system commands. (CIS121AE)
- Identify, define and use basic operating commands. (CIS121AB, BPC270)
- Install, troubleshoot and maintain a microcomputer system. (BPC170, MST150++)
- Install and troubleshoot problems with various common hardware configurations. (BPC170)
- Use basic network operating system commands and utilities. (CIS121AB, MST150++)
- Identify and develop effective customer/client communication skills. (CIS102)
- Identify, define and use local area networks, metropolitan area networks and wide area networks. (CIS190, MST140)