Information Technology

VoIP Phones

Cisco 7970 phone

Knowing Your VoIP Phone

You can place a call many different ways

  • Lift handset, or
  • Press the LINE button, or
  • Press the Speaker button
  • Then, dial a phone number.

How do I ...

Press the Hold soft key on your phone. You can answer other calls while a call is on hold. If you have multiple calls on hold, use the Navigation button (white up and down arrows) to select the correct call.

Press the CFwdAll soft key and enter the forwarding number.

To forward all calls to voicemail, press CFwdAll, followed by the Message button.

The display screen will always indicate when and to what number the phone is forwarded.

To Cancel: Press the CFwdALL soft key again.

Use the Navigation button to select the call on hold and choose the associated line button to activate the call – or – click the Resume soft key.

During an active call press the More soft key followed by the Confrn soft key (this will automatically select another line and place first caller on hold).

Dial the number or extension of the person you want to join the call.

When the other party answers press the Confrn soft key again to bring them into the call (this can be repeated again to allow a maximum of 5 callers on and ad-hoc conference call).

If the party refuses the call or you get their voice mail, press the EndCall soft key followed by Resume to return to the original call.

Press the + or – icons on the VOLUME button

Note: The VOLUME button adjusts the volume only for the currently active voice receiver unless the adjustment is saved.

To save your volume adjustment for all calls, press the SAVE soft key after making adjustments.

When on a call, select the PARK soft key. This puts the call on hold.

The phone will display a 5-digit code on the bottom of the phone display (this is where the call is parked). Remember this code to retrieve your call.

From any VOIP phone, enter the 5-digit code to retrieve the call.

Mute a call by pressing the Mute button.

Press the button again to take the call off of mute.

Press the Directories button.

Use the Navigation button to scroll to the corporate directory option, and press the Select soft key.

The display screen will prompt you to key in the name you are searching for:

–Use your dial pad to text out the name then click search Use the Navigation button to scroll to correct name and click the Dial soft key.

Note: The corporate directory will search on as little as one character - but at least two will narrow the search results significantly.

Press the Speakerphone icon to activate the speaker.

Press the speakerphone icon again to end (disconnect) call, or the EndCall soft key.

Press the Directories button

Use the Navigation button to select the desired directory, and click the Select soft key.

To place a call from any directory, use the Navigation button to select the record, then click the Dial soft key.

Note: Use the EditDial soft key to add digits to the front of the number. (For example, if the call was from an outside, long-distance caller, you would need to add the digits 9 and 1 to the number before dialing.) Then, press the Dial soft key.

Press the Headset icon to activate the headset – press the EndCall soft key or press the headset icon again to end the call.

Press the Settings button.

Select User Preferences menu and press the Select soft key.

Select Rings, then the ring type, and press the Play soft key to hear the selected ring type.

When you find the ring you want, press the Select soft key.

Press the SAVE soft key to save the settings and/or press the EXIT soft key to exit the Settings menu.

During a call, press the Transfer soft key - this automatically puts the call on hold.

Dial the number or extension to which you want to transfer the call.

When it rings on the other end, press Transfer again - or, when the party answers, announce the call and then press Transfer.

-If you are using a handset, hang up.

If the party refuses the call or you get their voice mail, press the Resume soft key to return to the original call.

Press the SETTINGS button.

Select the User Preferences option on the menu, then choose either Viewing Angle or Brightness.

Use the UP or DOWN soft key to set the desired intensity of the display.

Press the OK soft key to accept the changes.

Press the SAVE soft key to save the settings and/or press the EXIT soft key to exit the Settings menu.