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Administrative Professional

The Certificate of Completion (CCL) in Administrative Professional program is composed of three semesters of course work, with emphasis on computer applications, and is designed for students seeking to gain skills and knowledge in the Administrative Professional area.


Academic Plan Code: 
Certificate of Completion (CCL)
Total credits required: 
Effective term: 
2014 Fall
Award notes

Students must earn a grade of C or better in each course.

This program will be replaced by: CCL/5677 Administrative Professional

Required courses
Course #Course TitleCredits
BPC110Computer Usage and Applications3
CIS114DEExcel Spreadsheet3
CIS117DMMicrosoft Access: Database Management3
CIS118DBDesktop Presentation: Powerpoint3
CIS121AEWindows Operating System: Level I1
CIS113DEMicrosoft Word: Word Processing3
GBS151Introduction to Business3
GBS233Business Communication3
OAS101Computer Typing I: Keyboarding and Formatting3
OAS102Computer Typing II: Document Production3
OAS107Professional Telephone Techniques1
Restricted Electives
Course #Course TitleCredits
Students must choose one of the following specialization areas and successfully complete all courses listed in that area.
General Specialization Credits:10
ACC115Computerized Accounting2
MGT109Development of Professional Skills and Standards3
MGT126Customer Service Skills and Strategies3
SBS211Small Business Computer Applications1
OAS285AAOffice Automation Support Internship (1) OR
OAS298AASpecial Projects (1)1
Medical Office Specialization Credits:10
OAS181Medical Office: Vocabulary3
HCC130Fundamentals in Health Care Delivery3
MGT126Customer Service Skills and Strategies3
OAS285AAOffice Automation Support Internship (1) OR
OAS298AASpecial Projects (1)1
Legal Office Specialization Credits:10
OAS218Law Office Procedures3
OAS220Professional Legal Secretary4
OAS225Legal Document Preparation2
OAS226AALegal Secretarial Internship (1) OR
OAS298AASpecial Projects (1)1
Customer Service Specialization Credits:10
MGT109Development of Professional Skills and Standards3
MGT126Customer Service Skills and Strategies3
MGT229Management and Leadership I3
OAS285AAOffice Automation Support Internship (1) OR
OAS298AASpecial Projects (1)1
Web Development/Social Media Specialization Credits:10
CIS103Introduction to Social Media3
CIS133DAInternet/Web Development Level I3
MKT110Marketing and Social Networking3
OAS285AAOffice Automation Support Internship (1) OR
OAS298AASpecial Projects (1)1
  • Use basic commands and functions of Windows software to control, operate and manage files. (CIS121AE)
  • Use spreadsheet skills for calculating, forecasting and solving projection problems. (CIS114DE)
  • Analyze common database management problems. (CIS117DM)
  • Identify and apply the techniques of effective oral and written communications (including essentials of good grammar, word choice, spelling, punctuation, capitalization, sentence structure, and correct English) in a business setting. (GBS233)
  • Demonstrate mastery of the keyboard, including the formatting of memos, letters, tables, reports and manuscripts. (OAS101)
  • Load word processing software into business/personal microcomputers to create and name files; enter and edit text; and format and print text. (CIS113DE)
  • Use PowerPoint software to produce professional-quality presentation visuals. (CIS118DB)
  • Analyze and apply word processing program features to create, edit, manipulate, format, print, and store common business documents. (BPC110)
  • Properly format memos, letters, tables, reports and manuscripts, while improving in speed and accuracy. (OAS102)
  • Use professional telephone technique. (OAS107)
  • Identify the function of management; analyze the aspect of human relations in business; identify the major labor organizations and summarize the historical development and current trends of labor organizations. (GBS151)

At Maricopa, we strive to provide you with accurate and current information about our degree and certificate offerings. Due to the dynamic nature of the curriculum process, course and program information is subject to change. As a result, the course list associated with this degree or certificate on this site does not represent a contract, nor does it guarantee course availability. If you are interested in pursuing this degree or certificate, we encourage you to meet with an advisor to discuss the requirements at your college for the appropriate catalog year.