What is Emotional Intelligence (EI)?  This introductory workshop will give you an overview of the Emotional Quotient (EQ) and the impact it has on your professional and personal lives.  Most of us know what IQ is, but the latest quotient in the world of business and Organizational Behavior is EQ – Emotional Quotient.  Emotional Intelligence is the ability to be aware of our own emotions and those of others.  It can also distinguish between whether others are drawn to us and whether others want to avoid us.  What has been found through research is that EI can result in increased profitability, better retention of top performers, and reducing stress.  You will learn the difference between IQ and EQ and discover your own EQ competencies; how to use EI principals in your professional life and your personal life to build lasting relationships; and reduce the damaging effects of stress on your health.  Materials/workbook is $25 and must be downloaded from www.charlotteprestoncoach.com prior to class. 
Instructor:  Charlotte E. Preston
Subject: Cont_ed Course #100-20106
#59847              Mar 9, 11                    6-9pm
Fee:  $49            1 Tue/Thu                 BLKMTN TBA*

#59848             May 4, 6                      6-9pm
Fee:  $49          1 Tue/Thu                   K109

Most people who have an invention would like to profit from it by selling or licensing it.  Learn what the inventor needs to do to follow through for profit!  Course materials valued at $5 are included in the course fee. 
Instructor:  Arthur Goldberg
Subject:  Cont_ed  Course #300-10077
#60344               Feb 6, 13                  9:30-11:30am
Fee:  $49            2 Saturdays             M128

#60345               Mar 27, Apr 3            9:30-11:30am
Fee:  $49            2 Saturdays             M128

In this six hour workshop, participants will learn how to listen for their customer’s needs and buying signals; how to speak their customer’s language (dimensional theory behavior); how to establish rapport with customers; how to identify customer needs; how to match product/service benefits to customer needs; how to handle customer objections; how to close the sale; and what to do after the sale.  You will learn a proven, systematic approach to achieving success in professional sales through interactive lecture and role-playing. 
Instructor:  Dennis Haberer
Subject:  Cont_ed  Course #300-10079
#59843               Feb 12,19                  9am-12pm
Fee:  $49            2 Fridays                    BLKMTN 108*

#59844                Mar 4, 11                   6:30-9:30pm
Fee:  $49             2 Thursdays             M231

The philosopher Beneca once said, “When a man does not know what harbor he is making for, no wind is the right wind.”  This is true for your business as well, especially in a down economy.  Even if you are not seeking funding, you need a business plan.  But you don’t necessarily need the traditional plan.  In this course, you will learn how to create a simple, flexible business plan that will help you move toward your business vision.  By the end of the workshop, you will have completed mission and vision statements, as well as an action plan for bringing them to life! 
Instructor:  Carma Spence-Pothitt
Subject:  Cont_ed  Course #300-10080
#61195                  Feb 20, 27                12-4pm
Fee:  $65               2 Saturdays              M128

Article marketing is a very powerful way to market your business online, and yet very few local businesses use it.  This technique is inexpensive and can create a steady stream of leads visiting your website…leads that are ready to take action or make a purchase.  But, to get the return on time you spend writing articles, you need to know how to do it correctly, especially if you focus on a local market, not a national one.  This course will show you the basics and guide you through completing your first few articles.  No class March 20.
Instructor:  Carma Spence-Pothitt
Subject:  Cont_ed  Course #300-10081
#59846                  Mar 6, 13, 27               2-4pm
Fee:  $65               3 Saturdays                M128

The Wedding Planning Certification Course is perfect for the individual looking to get started as a professional wedding planner right away. This comprehensive program covers everything an aspiring wedding planner needs to know to get started in the business, including contracts, etiquette, flowers, music, “Day Of” services, marketing, business practices, trade secrets, and industry specific applications. Whether you plan on working part-time and planning only a few weddings a year or a full-time career, this program will provide all the tools necessary to work as a professional wedding planner or start your wedding planning business.  No class February 15, March 15 or March 17.
Instructors are from the Wedding Planning Institute
Subject: Cont_ed Course #300-10076
#60355                 Feb 1 – Apr 5                 6-8:30pm
Fee:  $995           Mon/Wed                        TBA

Are you thinking about starting a career as an Interior Designer? Have you considered setting up your own business and making an income as an Interior Designer? Or maybe you have always wanted to study Interior Design to improve your own home? If you have answered yes to any of these questions then this is the course for you. As an Interior Designer you will consult with your clients to plan and carry out the design of their interior and furnishings. This course covers a whole range of aspects relating to interior design and the elements that need to be considered in the planning stages. This course is entirely online and more details can be accessed at www.theknowledgebase.org/pvcc.  You can begin anytime. To register, call (602) 787-6800.
Subject Online Course #800-60040
#60356                 110 hours             Fee:  $650

Consulting has become a big industry that offers opportunity in good, as well as bad times.  The process of becoming a successful consultant includes five essential steps:

• Making the decision
• Getting started
• Developing strategies
• Marketing your skills
• Getting and keeping clients. 

This course examines each of these steps with considerable interaction between students and the instructor. No class March 16.
Instructor:  John Riley
Subject: Cont_ed Course #300-10075
#60357                 Feb 16 – Mar 23              5:30-7:30pm
Fee:  $65              5 Tuesdays                      K115

Today’s managers are expected to possess a wide variety of skills as their workloads are expanded; however, four critical skills are most important for promotion.  This course will focus on those skills and the two key business environments where management expects managers to apply that knowledge.  The course objective is to help participants master the four skills: 

• Organization and planning
• Communication
• Problem solving and
• Managing people.

Discussing case histories and utilizing a few analytical tools will be included.
Instructor:  John Riley
Subject: Cont_ed Course #300-10078
#61200                   Apr 6 - May 18                  5:30-7:30pm
Fee:  $89                7 Tuesdays                      K115

A bachelor degree is enough to get you started on the path to becoming a Certified Substitute Teacher. Men, women, semi-retired, or retirees seeking extra income can benefit from this course. Work in the district of your choice-elementary, middle or high school. In this informative class, we will cover details, contacts, expectations, lesson plans, discipline, forms and how to run a successful class.
Instructor: Daniel Cain
Subject: Cont_ed Course #300-10023
#58140                   Feb 6                          9am-1pm
Fee:  $49                1 Saturday                 J138

#58142                   Apr 3                            9am-1pm
Fee:  $49               1 Saturday                  J138

Are you thinking about starting a business? Are you looking for marketing research for your new business? Do you need help with writing a business plan for your new business? If you answered yes to any of these questions, then this seminar is for you. The seminar will provide information on how to start a business. Learn about: what it takes to be an entrepreneur; how to determine the feasibility of your idea; business structure options; business finance options; marketing strategies and market research.
Instructor: John Henry Smith, Maricopa Community Colleges Small Business Development Center (SBDC).
Cont_ed #300-10009
#60353                      Mar 24                       6-8pm
Fee:  $10                   1 Wednesday          M204

#60354                      Apr 28                        6-8pm
Fee:  $10                   1 Wednesday          M204

Completion of “SBDC Business Launch' and a business plan or feasibility study makes you eligible for free counseling from the qualified business analysts at the SBDC.  Any existing small business firm or individual interested in owning a business may also receive assistance from SBDC.  There are no charges associated with one-on-one counseling.  Small fees may be charged for costs associated with training courses.  All counselors from SBDC are current or former small business owners.  To schedule an appointment for your free counseling session, or for more information on business services, please call the SBDC at (480) 784-0590.

Social media has fundamentally changed the way we communicate and has revolutionized best practices for small-business marketing. Social Media for Small Business will explain what social media is, and why it is important for small business owners to claim their place in "the conversation."  This class includes an overview of the most popular social media channels.
Instructor:  Susan Beauchamp, Maricopa SBDC
Cont_ed  300-10082
#60985                      Jan 26                        6 - 8 pm
Fee:  $10                    1 Tuesday                 BLKMTN TBA

#60986                      Mar 23                         6 - 8 pm
Fee:  $10                   1 Tuesday                   J139    

Are you tired of working for someone else? Do you need to make more money? Turn your talents and hobbies into profits at home by learning how to start a home-based business from a Chamber of Commerce past president and successful southern California entrepreneur. During this comprehensive, informative workshop, you will discover:

• More than 100 home business ideas
• Mandatory legal documentation
• Many ways to market your product/service
• How to take tax deductions
• Free future Q&A opportunities

If you really want to succeed in a home business, this step-by-step workshop is a must!  Course materials valued at $20 are included in the course fee.
Instructor:  LeeAnne Krusemark
Subject: Cont_ed Course #300-10002
#57910                        Jan 26                         6-7:55pm
Fee:  $59                     1 Tuesday                   J139

If you can type, then you can make money at home using your typewriter/word processor or computer. Discover secrets to profits including:

• How and where to find clients
• 50 ways to advertise/market your services
• Effective home office equipment choices
• 100 ways to make money with a computer
• Free national networking information

Prerequisite:  Ca$h In with a Successful Home-Based Business.
Course materials valued at $10 are included in the course fee.
Instructor:  LeeAnne Krusemark
Subject: Cont_ed Course #300-10003
#57912                        Jan 26                         8-9pm
Fee:  $39                      1 Tuesday                 J139

Online career training is perfect for busy professionals and career-minded individuals who can’t take classes at specified times or locations.  Paradise Valley Community College’s QMTA allows you to work at your own pace, in your own home or office at your convenience.  You can select courses when needed and proceed at your own pace. You can also be assured that courses are updated as changes in the specified industry occur.

ISO9000                     AS9100 / AS 9110 / AS9120
ISO9000 Online          ISO 14001
Six Sigma                   ISO/TS 16949
Lean Mastery             ISO 10725

Visit us online at www.paradisevalley.edu/ce/online.html. Once you have chosen the course that best fits your career goals and needs, contact PVCC at 602.787.6800 to register.